- Request for a refund must be made within 10 days of receiving the item(s).
- Products damaged during shipping must have a picture submitted with the return request.
- RMA # must be attached to return package.
- A 20% restocking fee will be deducted from the total refund (price+shipping) for handling, repackaging, and restocking.
Remember, you have 10 days after receiving your item to notify ChimChimneyStore.com you want a refund. You will have 21 days from the date of delivery to return any item purchased at ChimChimneyStore.com in order to qualify for a refund. After 21 days a request for a refund transaction will not be accepted.
Upon return request (before the 21 day requirement), you will be sent a RMA # via email. This number must be attached to your return packaging. All returns have 30 days from the day the RMA # was sent to reach our facility. Items with a RMA # received after the 30 days will be returned back to the sender at senders expense.
- Returns sent to our facility without a RMA # will be held for 14 days. No refunds can be issued at this point.
- Communication with ChimChimneyStore.com in regards to return shipment of the item is the responsibility of the returnee.
- All items returned to our facility without a RMA # and remaining in our facility for more than 14 days without communication from the returnee will be considered abandoned. ChimChimneyStore.com has the right to discard any and all items left passed the 14 days without reason. These items will be discarded or used as ChimChimneyStore.com deems necessary.